Customer Support and Safety Measures
Customer Support Options
Bingo Ireland has multiple ways to get in touch:
- Live Chat: Available on the website (10 am-2 am daily)
- Email Support: [email protected]
- Telephone Support: 0800 901 2510 (10 am-2 am daily)
Support agents aim to respond to emails within 72 hours, while the responses are much faster for live chat and phone. The support team are friendly and professional and will help with any questions or issues you may have.
There is also an FAQ section for common questions on account management, payment methods, game rules and technical requirements.
Safety and Responsible Gambling
Licensed by the UK Gambling Commission (58267), Bingo Ireland follows strict guidelines for player protection and fair play. Here are the safety measures:
- Age Verification: They verify all players are 18+
- Data Protection: Your personal and financial information is encrypted
- Account Security: Password and verification to protect your account
- Fair Gaming: RNG certified for random results
The site has multiple responsible gambling tools:
- Deposit Limits: Set daily, weekly or monthly deposit caps
- Reality Checks: Optional reminders of time played and money spent
- Time-Out: Temporary account suspension
- Self-Exclusion: Longer term account deactivation
- External Support: Links to GamCare, BeGambleAware and GAMSTOP
All this shows that Bingo Ireland cares about providing a safe, secure and responsible gaming platform for all players.
Technical Aspects and Game Integrity
Platform Technology
Bingo Ireland is on the Dragonfish network, a well established network in the bingo industry. No downloads are required, and instant play is available through your web browser. The platform uses HTML5, so it’s compatible with all devices and operating systems and gives you a smooth gaming experience.
Security features include SSL encryption for data transmission and secure payment gateways for transactions. The platform is audited and updated regularly to stay ahead of threats.
The platform is designed to be stable with minimal downtime, but like all online services, it may have occasional maintenance periods. During disconnections, the system will complete any active game rounds and credit any winnings.
Game Fairness and Transparency
All games use certified Random Number Generators (RNGs) to determine the outcome, so you can be sure the results are fair and random.
The platform publishes the Return to Player (RTP) data for each game so you can see the theoretical payout rate before you play. This gives you the information to make informed decisions on which games to play.
For bingo games, the prize structure, jackpot mechanism and game rules are all available in the help section of each game. Customer support can also help with any questions you may have.
In the event of technical issues or disputes the platform follows a defined process outlined in the terms and conditions and unresolved matters may be referred to an Alternative Dispute Resolution (ADR) entity.